FAQs
Browse through our frequently asked questions below to find quick answers. If you have some specific request, feel free to reach out to us.
To subscribe to Documents.io, click Go Unlimited in the top-right corner and select Upgrade. Follow the on-screen steps to complete your payment.
If you purchased a subscription on our website, click Sign in in the top-right corner and log in using the email address associated with your purchase to activate it.
You can browse Documents.io and use the File Transfer service without registration. To convert or compress files, you’ll need to sign in with a free account.
We offer a comprehensive suite of tools for you to use:
- Over 100 converters for the most popular file formats.
- More than 15 file compression tools.
- Wi-Fi file transfer between your iPhone, iPad and other devices.
Yes. A single subscription covers all platforms, including iOS, iPadOS, and the web.
If you already have a paid subscription to the Documents app, you automatically have unlimited access to all features on Documents.io.
The Free plan includes all features available on the website, with a limit of 10 actions per day and a maximum upload size of 200 MB per file.
The Pro plan costs per and includes:
- Unlimited file actions.
- Batch file conversion (up to 50 files at once, depending on the file format)
- Access to premium features in the iOS Documents app
If you purchased a Documents.io subscription on our website, you can cancel it by following these steps:
- Open the Documents.io website.
- Click your profile icon in the top-right corner.
- Go to the Subscription section.
- Click Manage.
You may be asked for additional verification via email. After this, a page with the option to cancel the subscription will appear.
If you’d also like to request a refund, please contact our support team via email at rdsupport@readdle.com. Our refund policy includes a 14-day money-back guarantee for the monthly plan and a 30-day money-back guarantee for the annual plan.
Since Documents.io doesn’t store your files, syncing between the web and iOS isn’t available. That said, you can use File Transfer to move files between your devices when needed.
No. Documents.io has a different structure from the Documents app. It’s a web tool that operates fully online and serves as a platform to perform multiple actions with various types of files.
However, your subscription also applies to the Documents app on your iPhone and iPad, so you can enjoy the full range of services across all supported platforms.
